Crediting Consultation Fees towards Full-Service Immigration Assistance Options: Terms and Conditions
Last Updated: 20 May 2024
These terms and conditions apply to any person who has a paid consultation with Visa Sidekick.
Terms Used
Consultation Fee refers to the base cost for an initial consultation and strategy discussion, including the booking fee. This does not include any add-ons or additional cost for complex matters. The consultation fee is inclusive of Goods and Services Tax (GST), where applicable.
Full-Service Assistance refers to a comprehensive service where our immigration lawyers assist clients from the beginning to the end of their immigration matter. This includes, but is not limited to, providing advice on legal requirements, reviewing and advising on documentation, lodging applications, monitoring applications, and providing advice on application decisions.
Eligible Full Service Assistance means Full-Service Assistance options with a minimum cost threshold of over $2500 excluding GST.
Engaged Our Services a person is only considered to have engaged our services after the initial retainer amount specified in the relevant cost agreement is received in our trust account; and the cost agreement has been signed by the person and returned to us.
Client in these terms means a person who has engaged our services or intends to engage our services
Criteria For Credit to Apply
A client is eligible to receive a credit towards Eligible Full-Service Assistance if they have engaged our services within 28 days from the day of their own initial consultation.
The credit amount applied towards Eligible Full-Service Assistance will be equal to the base consultation fee (including the booking fee), less any discounts applied to the consultation, and excluding any add-ons such as assessments for a partner's options or the complex circumstances add-on.
The credit will be automatically offered when clients request cost agreements to be sent within 28 days of their consultation. It will be specified in the cost agreement – if it is not, you may not be eligible. You should contact us before signing our cost agreement.
To activate the credit, clients must engage our services within the 28-day period. Engagement entails:
Payment of the retainer amount specified in the cost agreement to our practice trust account; and
Signing and returning the cost agreement to us.
If these conditions are not met, the credit will not be applied.
It is the responsibility of the client to allow enough time for the cost agreement to be drafted and issued, and then signed and returned by them, as well as the funds to be received into our trust account. Cost agreements are generally issued within 24 hours of written request for them, unless approval on costs is required from a third party, such as an employer sponsor, prior to being issued.
Exclusions
The consultation fee credit may be forfeited in the event of early termination of the matter as per the terms of the cost agreement or a change to the scope of services outlined in the cost agreement, regardless of which party initiates the termination or modification.
The credit will not be applied if we are not engaged to assist within the 28-day timeframe.
Other Terms
Payment terms for Full-Service Assistance will be specified in the cost agreement to engage our services.
Details regarding additional fees, payment schedules, and accepted payment methods will also be outlined in the cost agreement.
The procedure for cancellations and any applicable refunds for Full-Service Assistance will be detailed in the cost agreement.
These terms and conditions may be modified or terminated by us at any time without prior notice.
Clients must adhere to all legal obligations and requirements related to their immigration applications, as well as the terms specified in the cost agreement they enter with us.
These terms and conditions pertain solely to the crediting of consultation fees for clients proceeding with Full-Service Assistance. If clients engage our services, additional cost agreements and our regular terms and policies, including consultation terms, will continue to apply.
Now that the boring stuff is done…
For enquiries or to engage our services, please contact via our contact form or by phone 1300 858 995.
If you are ready to book your consultation click here or if you would like to check out the other consultation related T&Cs click here.